State: Virginia Clear all filters (3 of 14 reviews match)
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1.0
Details
I have been paying long term care for years. I have changed the policy and in all cases including the original sales persona and not until a call on the phone this week was I informed that I was paying a fee for paying quarterly. I have called the insurance...
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1 comment
David C
#1722103

no they never reached out - there was no communication or effort to discuss or resolve in any way. in fact they said they would overnight my policy to me and it took 2 wks to get the paper policy. highly concerned about the transparency in this organization

Review
#1569530 Review #1569530 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$31200
Preferred solution
Full refund
1.0
Details
My Mother, Doris E. Cowell, has been a 10 year policyholder with Genworth(previously AMEX and GE Capital). The policy was purchased in the event of an eventuality of long term care. She entered Magnolia Springs on or about August 3rd 2017 which is an approved assisted...
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1 comment
Anonymous
#1471758

Genworth now has an online portal for upload of documents like these. This keeps Genworth honest. Otherwise, Genworth can say "We never received the forms in the mail." Either use the online portal, or send the paper documents signature required upon delivery or via Fedex to prove receipt.

Review
#1124604 Review #1124604 is a subjective opinion of poster.
1.3
Details
Genworth would not honor my request to surrender my policy. I went to their web site- printed off the current form, completed it and sent it in. Two weeks later they say I did not use the updated Surrender authorization- then why don't they put the updated form on...
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Review
#1101273 Review #1101273 is a subjective opinion of poster.
Service
Genworth Life Insurance
Reason of review
Poor customer service

Contact Genworth Customer Service

Website:
www.genworth.com
Mailing Address:
7901 Stoneridge Dr
Pleasanton, California 94588
United States
Phone:
(888) 436-9678
All Genworth Contacts

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