Genworth

I have been trying to file a claim for home care services for my 89-year-old father. He has been paying premiums to Genworth for many years -- thousands of dollars going to that company.

Now that he needs to get benefits from Genworth, we are having to jump through so many hoops. Genworth makes the process as hard and convoluted as possible so they don't have to pay. We got a letter from Genworth that had the nerve to say our goal is to make the claims process as easy as possible every step of the way. Bulls!#$!

They don't care about the wellbeing of their elderly clients. They only care about taking advantage of them by charging exorbitant premiums.

Why should an 89-year-old have to prove to Genworth that they need care services??! I wouldn't get a policy from Genworth for myself if they were the only insurance company on Earth.

My father has had this long term health care policy for a long time. He had accumulated over $150,000 in benefits. At the the age of 86 , and health starting to fail him, and finally retiring because of that, he was in need of using some of the accumulated money from his policy. After about 6 months of using some of the funds for a hoyer lift , the company started sending out a bill for the premiums to be paid. Me, the son ,called to find out why he had received this bill. They had informed me that he had not been sending any bills to them for quite a few months , to keep the policy open without making premium payments. They said that the equipment did not count towards keeping the policy active without making the premium payment. After I asked wha did, they said , home care or a skilled nursing facility. If he was to go into a skilled nursing facility there would be a 100 day period before he would be able to use any of his $150,000 that he had accumulated. I said he had been having home care for almost a year, after he had been hospitalized for colon cancer surgery. They said that they would need to have those bills ( from his insurance company ) faxes to them for their review.

After going through all of my folks files and retrieving all of the bills from the insurance company, I faxed them to them. In the mean time we had received another bill for the premium. I received a phone call from them mid March 2018 from them wanting the phone number of the insurance company, which I gave them. I received another phone call April 18 th 2018 saying that the insurance that my father has is a Medicare supplement insurance which is not covered through his Genworth policy, so since his policy had been lapse since April 12th, that his claim is now closed. When I asked the lady, so the $150,000 that my father had accumulated over a several year period, is like disappeared ??? She started to go through a speel about his insurance has lapsed. I stopped her and I said , it’s a yes or no answer ! She started her speel again.

This policy is a joke !!! Most people who are in their 80’s are going to have a Medicare supplemental insurance policy. This will NOT be able to be used to file a claim, or have an open claim, to be able to use the money that has been accumulated through the years of the policy that you paid your premiums.

The policy is a JOKE and you will be wasting your money, thinking you will have a safety net when you get older !!!

DO NOT PURCHASE this type of policy !!!!!!!!

My Mother, Doris E. Cowell, has been a 10 year policyholder with Genworth(previously AMEX and GE Capital).

The policy was purchased in the event of an eventuality of long term care. She entered Magnolia Springs on or about August 3rd 2017 which is an approved assisted living facility in Louisville KY. I filed her claim shortly after her move in. She is under their care and receives 2 Functional needs units (bathing and dressing)due to arthritis and fall risk.

Your phone representative indicated that you had not received my Mothers internist form nor the assisted living (Magnolia Springs) form. They were mailed in the envelopes provided by Genworth and mailed at the same time as the HIIPA forms so I find that strange. Regardless, by attachment, I am providing their contact data as well as additional information. " As a point of information, my Mother is close to 88, has had both hips and one knee replaced, has a torn rotator cuff caused by a flying piece of plywood off a restaurant roof years ago, has a severe case of osteoarthritis in all joints, has a metal plate in her right forearm as a result of a fall suffered last November which has restricted the use of her right arm(she is right handed) and periodically suffers from vertigo which makes her a fall risk.

These are just the more obvious aliments. " I am looking forward to a speedy and satisfactory conclusion to this claim. They have now denied our claim.

The internet is filled with negative experiences about this company which was recently sold to a Chinese company. They are preying upon the oldest and weakest in our society.