Customer service
Exchange, Refund and Cancellation Policy

Genworth would not honor my request to surrender my policy. I went to their web site- printed off the current form, completed it and sent it in.

Two weeks later they say I did not use the updated Surrender authorization- then why don't they put the updated form on their web site and remove the one they will not honor. They just want to delay the process and keep a little more money!!!

Some customer service- their service changed after they took over First Colony. Still do not understand why they would not honor the old form- same info- just a different formatting!1

Product or Service Mentioned: Genworth Life Insurance.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Sep 15, 2017.
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