Genworth would not honor my request to surrender my policy. I went to their web site- printed off the current form, completed it and sent it in.
Two weeks later they say I did not use the updated Surrender authorization- then why don't they put the updated form on their web site and remove the one they will not honor. They just want to delay the process and keep a little more money!!!
Some customer service- their service changed after they took over First Colony. Still do not understand why they would not honor the old form- same info- just a different formatting!1
Product or Service Mentioned: Genworth Life Insurance.
Reason of review: Poor customer service.