Customer service
Exchange, Refund and Cancellation Policy
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Update by user Sep 07

Genworth did not contact me or explaied why it took them over a year to payback my Cash Value on the Surrendered Life Insurance policy

Update by user Sep 07

Yes, Genworth finally paid back my Cash Value. Vijayakumar A. Tipnis

Original review posted by user Jul 29

One year ago I submitted Surrender of Policy per instruction and submitted Notarized signitures of two trustes with drivers lices of the trustees, and requested accumulated cash value of $ 57,000. Genworth has asked me for Authorization of Trustees form which I have resubmitted. Still Genworth has given me nothing but runaround!

I have launched complaint with the Georgia Commissioner of Insurance. Still no response.

I have also field a complaint against Georgia Office of Law.

I live in Georgia.

I need to know what else should I do to get Genworth Life ensurance company to pay back my accumulated $ 57,000. Genworth has violated the Contract it made per it own assurance the the accumulated Cash value will be paid upon Surrender of the Policy.

Reason of review: Poor customer service.

Monetary Loss: $57000.

Preferred solution: Full refund.

I didn't like: Genworth has failed to live up to its contract.

Company wrote 0 private or public responses to the review from Jul 29.
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