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Genworth Life Insurance Review

I was interviewed by a very uncaring auditor for my personal questions including medical history. It became evident that her only interest was to record my voice saying yes or no. I felt like a rat being examined by a lab technician. I'm firing them now because this is a cautionary warning that they think nothing of me. I'm glad I met her kind BEFORE parting with my money.
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Review
#726977 Review #726977 is a subjective opinion of poster.
Reason of review
Poor customer service
My mother purchased a long-term care policy and contributed more than $60,000 in premiums over several years. Once she was released from the hospital for various issues, she opened a claim for in-home care. The agency was nice enough to begin care for us but after a...
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2 comments
Anonymous
#1471768

Read the fine print, people. You must demonstrate a long term need, not short term.

Genworth does not cover short term in home care needs. Only long term. Have a broken arm? Forget it.

Not covered. But have a broken arm, continued fall risk, chronic inability to walk, uses a walker just as she did before the broken arm, yes, covered. Now she has chronic memory issues lasting more than three months?

Covered See the difference? Must demonstrate long term need.

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Review
#460226 Review #460226 is a subjective opinion of poster.
After paying Long Term Care Insurance through Genworth for 12 years at a cost of approximately $50,000.00. Genworth decided that the product class, (privilege care select 2 is what I am told we have) was a high risk category for them because of our age and the...
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18 comments
Anonymous
#1281445

At least two class action lawsuits have been launched against Genworth LTC recently. We have just written letters to the attorneys at two of the law firms involved, asking what we need to do to secure our future rights, as members of the broad "class" of plaintiffs described in the suits.

In general, our personal experience sounds worse than those of the named plaintiffs in the suits.

Google "Genworth" and "class action" and you will find TONS of information to pursue.

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Review
#404060 Review #404060 is a subjective opinion of poster.
Loss
$50000
Tags
  • Economics

Contact Genworth Customer Service

Mailing Address:
Genworth Financial, Inc.
7901 Stoneridge Dr
Pleasanton, California 94588
United States
Phone:
(888) 436-9678
All Genworth Contacts

Genworth Products and Services Reviews

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