I have been paying long term care for years. I have changed the policy and in all cases including the original sales persona and not until a call on the phone this week was I informed that I was paying a fee for paying quarterly.
I have called the insurance commissioner.
Genworth committed to and promised to call me back -- a supervisor promised to call I have documented everything and no one has called me back.
the service is so bad. I am considering pulling my 90K premium and going to the competition.
The original sales guy was horrible -- and slammed the product but would not take a call from me after to change or add to the policy.
I would have paid an annually if it had ever been disclosed that there was a 123 fee for paying quarterly. No communication, no transparency and no service and promises to call back and no promise kept -- stay clear of these guys
Reason of review: Problem with delivery.
Monetary Loss: $31200.
Preferred solution: Full refund.